"Frankly, it's about time we did something to stop confusing our customers."

integrated service-/product-/interaction- design ecosystem

"Predictable, yeah that's the word of the year..."

Weirdly apropos of some thoughts I've had recently - and not yet expressed save as some incoherent Twitter posts - about the branding of civic institutions and the use of that branding as generator of solidarity.

Via Chris Palmieri.

Spotted by Mr. Mowder in the EVill. Great moments in branding!

How could I possibly have missed this?

*Not* enamored of these, but for that they rather strongly remind me of Blade Runner's blocky "Metrokab" identity.

Do these guys do anything that isn't great?

To all appearances, anyway, a superpremium international escort service (!) whose associates all seem to blog fairly literately. Either a fantastic put-on, or a business model whose time has come. (And come again?)

Via Fabio

Hill on civil aviation and the crying need thereof for experience design

Shredding Mr. Rashid. BURN!

More surprising Virgin badness: Philippe Starck needs to get out of the branding & CI business, like yesterday

via Debatty @ DE

A, there's a "Kiosk Magazine"?!? B, interesting piece on jetBlue's customer-facing strategy