If the creditor consents to re-age your account, be absolutely certain to get the agreement in writing. Many consumers have been told over the phone that a creditor will re-age their account, only to find that the re-aging never took place. If the company won't put the agreement in writing, don't give up just yet; you can take matters into your own hands. Ask the customer service agent that you speak to for the name and mailing address of his or her supervisor. Then, immediately write a letter relating your conversation in detail and stating that you believe this to be an agreement to re-age your account. Send the correspondence via certified mail, with return receipt requested, to the supervisor.

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