Want to win a customer for life? Treat each one as if they already are.

Fascinating story about an inventor who invented a revolutionary show then proceeded to shoot himself in the foot (figuratively) at every turn.

My wife breaks down the problem with HSAs for freelancers: Small Business Health Rant:

In On The Brink we discuss the past, present and future of connectivity with a mix of people including David Rowan, chief editor of Wired UK; Caterina Fake, founder of Flickr; and Eric Wahlforss, the co-founder of Soundcloud. Each of the interviewees discusses the emerging opportunities being enabled by technology as we enter the Networked Society. Concepts such as borderless opportunities and creativity, new open business models, and today's 'dumb society' are brought up and discussed.

http://ericsson.com/networkedsociety

Just finished the book Anything You Want by Derek Sivers (of CD Baby fame). What a fantastic (needed) kick in the ass.

I'm available for hire. I've done exactly this for several clients: Time for a workflow audit

RT @cptnrandy: Are you a freelancer or small business operator? Here's my new series: Getting Down To Business: #fre ...