"A management tool that can be used to gauge the loyalty of a firm's customer relationships." Mmmm.

"Such books were essentially scrapbooks filled with items of every kind: medical recipes, quotes, letters, poems, tables of weights and measures, proverbs, prayers, legal formulas. Commonplaces were used by readers, writers, students, and humanists as an aid for remembering useful concepts or facts they had learned. Each commonplace book was unique to its creator's particular interests."

Rather useful insights into browser usage.

"Analysis: The future belongs to the companies and people that turn data into products."

"In the second half of the nineteenth century, the cure for scurvy was lost. The story of how this happened is a striking demonstration of the problem of induction, and how progress in one field of study can lead to unintended steps backward in another."

"Reviewing is the new advertising."

Makes me want to stop using Google Maps.

"We have been operating under the assumption that the primary challenge is to convince businesses to focus on fulfilling user needs with higher quality products, with more meaningful experiences. But what if the 'users' themselves are the problem? What if users represent not a coherent set of needs but a messy mix of desires and influences? What, ultimately, is the role of the designer in sorting through these desires to determine which should drive our design decisions? And what frameworks, other than intuition, should we use to make these judgments?"

"The signature behavior of people who routinely achieve innovative outcomes is that they constantly seek to experience the world instead of talking about experiencing the world."

"In December 2008 through January 2009, WebAIM conducted a survey of preferences of screen reader users. We received 1121 valid responses to the screen reader survey, which was conducted Dec. 2008 - Jan. 2009. The response was amazing."

"The most profound technologies are those that disappear. They weave themselves into the fabric of everyday life until they are indistinguishable from it." Must read.

Great quality from this. Shame samples are for "private, non-commercial use" but not overly surprising.

"As of November 2007 there were 3.3 billion mobile phone subscriptions around the world. At 6.6 billion people globally, yes, there is a mobile phone subscription for half of the planet. But that is not really the whole story. So lets delve deeper into these numbers."

Customer feedback app, as used on blip.fm.

"The 2007 Digital Economy Fact Book (pdf) is a tightwad researcher’s dream: In-depth, statistic-heavy, well-cited, and freely-available online. One could hardly ask for more."

"Technology companies typically spend about 20% of revenues on R&D, is there an agency anywhere that spends even 1%?"

"A new study released today by a consortium of big players in advertising found hard numbers to back up what you might have guessed. Specifically, that only 6% of people online are contributing 50% of the clicks to display advertisements."

"Ethnio is a friendly new way to recruit people from your website for research. Usability studies / Marketing studies / Surveys / Focus groups"

"Research-behaviour traits that are commonly associated with younger users – impatience in search and navigation, and zero tolerance for any delay in satisfying their information needs – are now becoming the norm for all age-groups."

"A study that looked at how ideas spread through social networks [found] found that under most circumstances a critical mass of more easily influenced people, not 'opinion leaders', are key to making ideas popular."

"Responsible for providing estimates of the number of people watching television. This includes which channels and programmes are being watched, at what time, and the type of people who are watching at any one time."

"A few tips from eye-tracking studies"

"Server log files are inappropriate for gathering usability data. They are meant to provide server administrators with data about the behavior of the server, not the behavior of the user."

"The first data ever collected on the business of web design and development as practiced in the U.S. and worldwide."

"Visitors appear to be using the location of the scroll bar but not the size of the tracker when scrolling, since the scroll bar location is a relative indicator and the scroll tracker size is an indicator of page height."

"Because secondary actions can have negative consequences, especially when used unintentionally, I’ve often argued they should be absent from forms.[...]That said there are situations where secondary actions make sense."

"SNS attrition is real, but it is hardly as alarming as the media makes it out to be? Why? Because social circles are fundamentally dynamic."

"How useful accessibility pages provided on a selection of UK Web sites were to users - in particular older people without significant impairments, but who may soon benefit from accessibility information."

"Nomensa investigated the accessibility of websites belonging to the top 30 most popular online retailers, based on visits from UK shoppers."

"Usability agency Nomensa tested the retail websites and found that none fulfilled the most basic accessibility guidelines."

Drivers pass closer when overtaking cyclists wearing helmets than when overtaking bare-headed cyclists, increasing the risk of a collision, the research has found.

"London based Human-Computer Interaction (HCI) Consultancy who provide user-centred research and design services to clients and partners in the UK and internationally."