Why Your Customers Don't Want to Talk to You - Matt Dixon and Lara Ponomareff - The Conversation - Harvard Business Review
july 2010 by ohskylab
"Most customers these days demonstrate a huge — and increasing — appetite for self-service, yet most companies run their operations as if customers prefer to interact with them live."
customerservice
marketing
conversation
service
social
july 2010 by ohskylab
Why Zappos Pays New Employees to Quit—And You Should Too - Harvard Business Online's Bill Taylor
may 2008 by ohskylab
Looks like Zappos is doing things right.
business
culture
twitter
customerservice
entrepreneurship
may 2008 by ohskylab
Satisfaction - People-Powered Customer Service
september 2007 by ohskylab
"People-powered customer service for absolutely everything."
collaboration
web2.0
customerservice
community
web
support
september 2007 by ohskylab
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