Always do good things, never do bad things.

"Have you noticed that most airports feature the same restaurants? It's not an accident. The people who run these chains have organized themselves to be good at dealing with municipal organizations. Same thing goes for design firms, creative firms, accountants etc. that deal with large corporations. In my experience, 40% of the fee goes for the work and 60% goes to pay for the do-overs, staffing, project management and hassle that comes from working from big organizations and committees. A lot of small businesses get burned when they charge just the 40% and the client expects that the other 60% comes for free. It doesn't."

"The digital skills that job seekers must have and that hiring organizations demand are varied, nuanced and cutting-edge."

"Instead of planning your career, focus on developing skills and pursuing opportunities."

"How useful accessibility pages provided on a selection of UK Web sites were to users - in particular older people without significant impairments, but who may soon benefit from accessibility information."

"The #1 rule of good criticism is be specific."

Mailing Preference Service

Handy tips from Giles

"The Taxman has recently announced a cash incentive for businesses who set up a payroll giving scheme. Is it worth it?"

"The importance of subtle clues to indicate change"

"If you are a freelance or small Web design firm, I have an uncomfortable question to ask you: are you thinking too small?"

"I’d like to dress better. Clothing advice for a slim 20 year old male with a budget a bit smaller than the target audience of most fashion mags, please? And while we’re at it, how about some general clothing/grooming advice for the guys?"

"The best books seem to have the same goal in mind: not wealth, not riches, but financial independence."