Taco Bell turn a crisis into a PR opportunity through social engagement

"The new Liverpool city council website is one of the best examples of a top task focused website I have come across."

DFID's Julia on the back story of their frontline bloggers

Steph's boomarklist of case studies in UK gov

How not to use social media.

A clutch of corporate social media case studies from Charlene Li and co.

A summary of the Pew Internet report and spot-on commentary from Nick Booth: "It will only be fruitful if Obama’s team and the government they inherit find new ways to pass authority and permission down the food chain. This is not potential, as we have with UK government. This is a reality which will be tested from this month onwards."

Can't remember where I saw this, or whether it's already done the rounds. But this report from the IBM Center for the Business of Government is a rich source of social media case studies from US government and has great tips for would-be public sector executive/spokesperson bloggers.

Parliament web team launches news site on wordpress. Government OSS snowball gets bigger.

Because bad case studies are even more useful than good ones.

Fantastic index of UK government social media case studies, powered by delicious so anyone can tag more examples and have them appear. Thanks Steph.

Social network finder

the software that runs the CO2 calculator, complete with the government data, has been made freely available under general public licence. Google has used it in its carbon footprint widget.

Great example of a public sector flickr photostream