«Today's high-school and college students got their first email account at an average age of 13. Most students have had one of their email addresses for 8 years and have an average of about 2.4 addresses each. But if you really want to reach these students, you should forget email. Send a text message instead.»

«I recently came to this conclusion: as an interaction designer, if I’m not actively using social networks, then I’m just not doing my job. It’s obvious to say, but social media is the evolving, messy, inexorable and probably bright future of this business.»

«The new platform, dubbed Yahoo Open Strategy (YOS), represents an attempt to unify all of the company’s services using the same technology. The end result is a massive overhaul of its user-facing services, many of which are modeled after the most popular features of social networks like Facebook and MySpace.»

"The dentist I finally ended-up with simply concentrated on doing her job well. While so many of us are overwhelmed by the many things we could do to market our companies, I believe hers is in fact a much better way to do so."

"Pulling high-priority sources out of the full stream and putting them in a special place enables you to catch more of the high-value information those sources publish. Why lose valuable messages in the whole sea of marginally valuable information that we all have access to? High value sources don't always publish high value information, but the increased likelihood of their doing so warrants putting them in a special place in order that the unusually high signal-to-noise ratio they offer is maintained."

"While online social networks like Facebook, Twitter and MySpace are known hang-outs for younger adults and teenagers, older generations in recent months have been taking to the medium at a faster rate than any other age group, according to industry reports."

You might have missed it, but this Twitter thing is for real.

"When I look at Twitter, I see three early essential decisions about how Twitter allows you to craft a community. I believe much of Twitter’s continued success is due to definition and execution of these decisions."