«You’re in a new business meeting, a closing situation with a late-stage client-to-be, and he is enthusiastic. “Great,” he says after listening to your pitch. “I’d like to do this. Get me a proposal.” You write up your proposal, send it over and follow up by telephone. Voicemail. You leave a message and promise to follow-up the next day. Again, voicemail. You send an enthusiastic, can’t wait to get started email. Nothing. Days slip by. Then weeks. What was once a highly responsive, easy to reach client-to-be has turned into a ghost. What happened?»