Pinboard: bookmarks for mwfogleman tagged 'management'

Total quality management - Wikipedia, the free encyclopedia

Total quality management or TQM is an integrative philosophy of management for continuously improving the quality of products and processes.[1]
TQM functions on the premise that the quality of products and processes is the responsibility of everyone who is involved with the creation or consumption of the products or services offered by an organization. In other words, TQM capitalizes on the involvement of management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations. Considering the practices of TQM as discussed in six empirical studies, Cua, McKone, and Schroeder (2001) identified the nine common TQM practices as cross-functional product design, process management, supplier quality management, customer involvement, information and feedback, committed leadership, strategic planning, cross-functional training, and employee involvement.

management japan
9 days ago by mwfogleman

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What’s The Most Difficult CEO Skill? Managing Your Own Psychology.

Whenever I meet a successful CEO, I ask them how they did it. Mediocre CEOs point to their brilliant strategic moves or their intuitive business sense or a variety of other self-congratulatory explanations. The great CEOs tend to be remarkably consistent in their answers. They all say: “I didn’t quit.”

leadership management psychology startup
may 2011 by mwfogleman

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Overcoming Bias: Planning Fallacy

A similar finding is that experienced outsiders, who know less of the details, but who have relevant memory to draw upon, are often much less optimistic and much more accurate than the actual planners and implementers. So there is a fairly reliable way to fix the planning fallacy, if you're doing something broadly similar to a reference class of previous projects. Just ask how long similar projects have taken in the past, without considering any of the special properties of this project. Better yet, ask an experienced outsider how long similar projects have taken. You'll get back an answer that sounds hideously long, and clearly reflects no understanding of the special reasons why this particular task will take less time. This answer is true. Deal with it.

planning timeboxing lifehacks productivity software learning psychology science life blog article management project projectmanagement time bias cognitive scheduling agile schedule smart fallacy
january 2009 by mwfogleman

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