“The piece is by Mathias Delplanque. Titled ‘Call Center,’ it’s recent a stereo reduction of a sound installation of his from several years back. It was part of an exhibition titled ‘Bombay Maximum City.’ The sounds, he reports, were ‘recorded during the summer of 2006 in a call center in Gurgaon (suburbs of New Delhi).’ The result is a half hour of sound that flirts with narrative, but also manages to transform the everyday into something sonically complex. That the source of the audio is itself such a quintessential emblem of technology, of globalism, of communication services, and of interpersonal mis-communication only adds to its impact.”

For future reference. Tips on how to avoid roaming charges and service proration with AT&T and an iPhone.

A greeter at the airport who welcomes and well-wishes operatically, he says to fantastic results. Pretty cool, but your suspicions will be confirmed at the end of the video. Very nice.

Customer service done right.

A list of customer service phone numbers and directions for each on how to get directly to a human being.

On the absolute horror that is automated customer service via telephone. The comments are replete with stories.

Putting customer service in the hands of evangelists and users, often with support from the company themselves.