37signals: Customer Support Happiness Report
february 2011 by mattb
After every interaction with our support team, a customer is asked to rate the experience by clicking one of three ratings: “It was great” (happy face), “It was OK” (flat-line face), or “It wasn’t good” (frown face). Here’s what the choices look like on the ticket.
37signals
customerservice
support
design
february 2011 by mattb
Design Explorations by 37signals
january 2010 by mattb
One of the first projects for me as a new designer at 37signals is to take a fresh look at a series of features and screens in the company’s applications. These individual pieces are ones that we know can be better but haven’t made it onto anyone’s plate yet. Much like the Highrise Contacts exploration I did a couple of months ago, I’ll be looking at each piece intensively for a short period of time with the aim of improving and refining the experience. And also like the Highrise piece, I’ll be carefully documenting the process, including the directions that didn’t quite work. So stay tuned for more like this in the coming weeks.
design
37s
37signals
exploration
january 2010 by mattb
Web designers should do their own HTML/CSS - (37signals)
july 2009 by mattb
"The web is a world of constraints, the materials of HTML and CSS flex and give in ways that encourage particular styles. And being able to understand and bend within that scope is what makes a design feel native. Designers who work directly with the materials rather than through simulated environments like Photoshop are at a distinct advantage for making that happen."
html
css
design
37signals
article
articles
advice
july 2009 by mattb
Tech Jobs: Design, Programming, Rails, Executive, and more.
recruitment jobboard jobsearch employment it design resources ruby web2.0 internship search web webdesign ajax rails freelance rubyonrails 37signals list jobs career job board work tech technology programming webdev business development software
july 2009 by mattb
recruitment jobboard jobsearch employment it design resources ruby web2.0 internship search web webdesign ajax rails freelance rubyonrails 37signals list jobs career job board work tech technology programming webdev business development software
july 2009 by mattb
Getting Real: The Book by 37signals
37signals advice agile ajax api applications apps architecture article awesome basecamp blog book bookmarks Books business code collaboration community computer creativity design developer development ebooks ecommerce entrepreneurship facebook free freelance gtd howto ia innovation inspiration interactive interesting interface internet layout lists management marketing mba money Online organization paper philosophy presentations process productive programming project projectmanagement rails reading reference research resource rubyonrails software startup startups tech tips tobuy todo tool toread tutorial ui usability useful Web web2.0 webapp webapps webdesign webdev websites work writing
june 2008 by mattb
37signals advice agile ajax api applications apps architecture article awesome basecamp blog book bookmarks Books business code collaboration community computer creativity design developer development ebooks ecommerce entrepreneurship facebook free freelance gtd howto ia innovation inspiration interactive interesting interface internet layout lists management marketing mba money Online organization paper philosophy presentations process productive programming project projectmanagement rails reading reference research resource rubyonrails software startup startups tech tips tobuy todo tool toread tutorial ui usability useful Web web2.0 webapp webapps webdesign webdev websites work writing
june 2008 by mattb
A design and usability blog: Signal vs. Noise (by 37signals)
37signals advice art article articles backpack basecamp blog blogs business chat collaboration cool cs css design designer development entrepreneur fun geek graphics gui hci innovation inspiration interactive interesting internet javascript job life lifehacks news opensource politics powerpoint presentation productive programming quotes rails reading research resource resources rss ruby sales simplicity slideshow software standards startup sxsw tech technology tips toread usability useful ux Video Web web2.0 webdesign webdev
june 2008 by mattb
37signals advice art article articles backpack basecamp blog blogs business chat collaboration cool cs css design designer development entrepreneur fun geek graphics gui hci innovation inspiration interactive interesting internet javascript job life lifehacks news opensource politics powerpoint presentation productive programming quotes rails reading research resource resources rss ruby sales simplicity slideshow software standards startup sxsw tech technology tips toread usability useful ux Video Web web2.0 webdesign webdev
june 2008 by mattb
37signals Product Blog
37signals backpack basecamp blogs business collaboration gtd highrise howto identity news openid organization product productive projectmanagement rails reference ruby rubyonrails socialnetworking software technology tips todo toread Web web2.0 webdesign webdev Blog
june 2008 by mattb
37signals backpack basecamp blogs business collaboration gtd highrise howto identity news openid organization product productive projectmanagement rails reference ruby rubyonrails socialnetworking software technology tips todo toread Web web2.0 webdesign webdev Blog
june 2008 by mattb
Tech Jobs: Design, Programming, Rails, Executive, and more.
aggregator business career cool design designer developer development directory freelance geek gigs interface jobs life list networking nyc programming project rails reference resource ruby rubyonrails search software tech technology tools toread ui Web webdesign work 37Signals job
june 2008 by mattb
aggregator business career cool design designer developer development directory freelance geek gigs interface jobs life list networking nyc programming project rails reference resource ruby rubyonrails search software tech technology tools toread ui Web webdesign work 37Signals job
june 2008 by mattb
Project management, collaboration, and task software: Basecamp
37signals applications basecamp calendar cloud collaboration CRM development ecommerce intranet lifehacks management Online organization productive project projectmanagement projects rails rubyonrails software todo tools Web web2.0 webdesign work
june 2008 by mattb
37signals applications basecamp calendar cloud collaboration CRM development ecommerce intranet lifehacks management Online organization productive project projectmanagement projects rails rubyonrails software todo tools Web web2.0 webdesign work
june 2008 by mattb
Simple small business software, collaboration, CRM: 37signals
37signals admin agency agile app applications apps backpack basecamp blog bookmarks Books business calendar career chat collaboration communication community company CRM css design ecommerce entrepreneur entrepreneurship free Hosting html idea inspiration internet irc jobs layout lifehacks lists management marketing notes organization presentation productive programming project projectmanagement projects publishing rails review rubyonrails service sharing social software startup startups todo tool tools toread usability useful utilities Video Web web2.0 webapp webdesign webdev website websites widgets work
june 2008 by mattb
37signals admin agency agile app applications apps backpack basecamp blog bookmarks Books business calendar career chat collaboration communication community company CRM css design ecommerce entrepreneur entrepreneurship free Hosting html idea inspiration internet irc jobs layout lifehacks lists management marketing notes organization presentation productive programming project projectmanagement projects publishing rails review rubyonrails service sharing social software startup startups todo tool tools toread usability useful utilities Video Web web2.0 webapp webdesign webdev website websites widgets work
june 2008 by mattb
Simple, Customized Website Management - Reflect
37signals admin apps beta blog Blogging blogs business cms css database db design development gallery hosted Hosting inspiration interesting interface management opensource photo php portfolio programming project rails service software todo tool tools totry Web web2.0 webapp webapps webdesign webdev webhosting website websites work
june 2008 by mattb
37signals admin apps beta blog Blogging blogs business cms css database db design development gallery hosted Hosting inspiration interesting interface management opensource photo php portfolio programming project rails service software todo tool tools totry Web web2.0 webapp webapps webdesign webdev webhosting website websites work
june 2008 by mattb
Cash Flow Management For Small Business - Pulse
37signals agile app applications basecamp business CRM design development ecommerce entrepreneur entrepreneurship example finance flow free freeware gallery homepage idea inspiration interface management money monitor office Online organization product productive project rails research ruby rubyonrails service startup studio tech tool tools toread totry usability visualization Web web2.0 webapp webapps webdesign website work
june 2008 by mattb
37signals agile app applications basecamp business CRM design development ecommerce entrepreneur entrepreneurship example finance flow free freeware gallery homepage idea inspiration interface management money monitor office Online organization product productive project rails research ruby rubyonrails service startup studio tech tool tools toread totry usability visualization Web web2.0 webapp webapps webdesign website work
june 2008 by mattb
DropSend | Send large files and email large files easily and securely
37signals ajax animation api app applications apps backup business computer cool data design email file filesharing flash free freeware ftp geek homepage Hosting inspiration internet links mail management network Online p2p resource service share sharing software storage tool tools upload useful utilities Web web2.0 webapp webapps webdesign webdev websites widgets files
june 2008 by mattb
37signals ajax animation api app applications apps backup business computer cool data design email file filesharing flash free freeware ftp geek homepage Hosting inspiration internet links mail management network Online p2p resource service share sharing software storage tool tools upload useful utilities Web web2.0 webapp webapps webdesign webdev websites widgets files
june 2008 by mattb
Business group chat, file sharing, group decision making: Campfire
37signals activism admin ajax app Apple apps aws business chat collaboration communication community company conference conferences cool design education events feeds file free freeware geek google gtd Hosting interesting internet lifehacks management media meetings messaging networking office Online organization productive programming project projectmanagement rails resource resources rubyonrails service share sharing social socialnetworking socialsoftware software startup storage sxsw tech tools utilities utility Web web2.0 webapps webdesign webdev wiki work workflow writing
april 2008 by mattb
37signals activism admin ajax app Apple apps aws business chat collaboration communication community company conference conferences cool design education events feeds file free freeware geek google gtd Hosting interesting internet lifehacks management media meetings messaging networking office Online organization productive programming project projectmanagement rails resource resources rubyonrails service share sharing social socialnetworking socialsoftware software startup storage sxsw tech tools utilities utility Web web2.0 webapps webdesign webdev wiki work workflow writing
april 2008 by mattb
Contact Manager, Web Based CRM, Address Book for Small Business: Highrise
37signals aggregator agile api app applications apps career cloud collaboration community cool CRM database db design development email entrepreneurship example free freelance freeware history hosted idea inspiration internet lifehacker lifehacks list lists mail management manager mashup office Online organization productive programming projectmanagement resource sales semantic semanticweb service share social socialnetworking software startup storage tech tool tools totry tracking useful ux Video virtual Web web2.0 webapp webapps work workflow contacts
april 2008 by mattb
37signals aggregator agile api app applications apps career cloud collaboration community cool CRM database db design development email entrepreneurship example free freelance freeware history hosted idea inspiration internet lifehacker lifehacks list lists mail management manager mashup office Online organization productive programming projectmanagement resource sales semantic semanticweb service share social socialnetworking software startup storage tech tool tools totry tracking useful ux Video virtual Web web2.0 webapp webapps work workflow contacts
april 2008 by mattb
Beanstalk — Version Control with a Human Face
37signals app apple applications apps backup basecamp browser bug business code color control cool development example free freelance gui hosted Hosting inspiration interesting internet management office Online opensource process programming project projectmanagement projects repository resources ruby scm server service software startup storage subversion svn tech todo tool tools toread tracking Unfiled usability useful utility versioncontrol Web web2.0 webapp webapps webdesign webdev webhosting
april 2008 by mattb
37signals app apple applications apps backup basecamp browser bug business code color control cool development example free freelance gui hosted Hosting inspiration interesting internet management office Online opensource process programming project projectmanagement projects repository resources ruby scm server service software startup storage subversion svn tech todo tool tools toread tracking Unfiled usability useful utility versioncontrol Web web2.0 webapp webapps webdesign webdev webhosting
april 2008 by mattb
Web 2.0 Content Management System for Designers | Content Management System for Ad Agencies | CMS | Light CMS
37signals admin advertising app applications apps basecamp blog Blogging business cms collaboration color cool css design development ecommerce example free freelance generator homepage Hosting inspiration interface layout management Online product programming project reference resource resources service software tech tips tool tools toread tutorial ui usability useful Web web2.0 webapp webapps webdesign webdev webhosting website work
february 2008 by mattb
37signals admin advertising app applications apps basecamp blog Blogging business cms collaboration color cool css design development ecommerce example free freelance generator homepage Hosting inspiration interface layout management Online product programming project reference resource resources service software tech tips tool tools toread tutorial ui usability useful Web web2.0 webapp webapps webdesign webdev webhosting website work
february 2008 by mattb
Project collaboration, management, and task software: Basecamp
projectmanagement 37signals admin api app applications apps blog business career collaboration CRM css development entrepreneur entrepreneurship filesharing freelance freeware innovation inspiration internet intranet jobs lifehacks management manager marketing networking office Online opensource organization product productive project projects rails reference research resource resources ruby rubyonrails service sharing social socialnetworking software statistics tech technology todo tool tools toread Web web2.0 webapps webdesign webdev widgets wiki workflow
december 2005 by mattb
projectmanagement 37signals admin api app applications apps blog business career collaboration CRM css development entrepreneur entrepreneurship filesharing freelance freeware innovation inspiration internet intranet jobs lifehacks management manager marketing networking office Online opensource organization product productive project projects rails reference research resource resources ruby rubyonrails service sharing social socialnetworking software statistics tech technology todo tool tools toread Web web2.0 webapps webdesign webdev widgets wiki workflow
december 2005 by mattb
Personal and small business information manager: Get organized, Backpack
organization 37signals ajax app applications apps backpack backup Blogging business calendar cms collaboration college cool css design desktop development example freeware gtd idea intranet life lifehacks list lists mac management mobile networking office Online personal productive project projectmanagement projects publishing rails reference resources review server service sharing software storage time todo tools Web web2.0 webapps webdesign webhosting websites wiki
december 2005 by mattb
organization 37signals ajax app applications apps backpack backup Blogging business calendar cms collaboration college cool css design desktop development example freeware gtd idea intranet life lifehacks list lists mac management mobile networking office Online personal productive project projectmanagement projects publishing rails reference resources review server service sharing software storage time todo tools Web web2.0 webapps webdesign webhosting websites wiki
december 2005 by mattb
To do list, simple, easy, fast, sharable: Ta-da List
37signals admin api app Apple applications apps basecamp blog Blogging blogs business career community company cool design family free freeware Hosting howto idea inspiration interactive interesting iphone library life lifehacks list mobile networking office Online organization personal productive project random ruby rubyonrails share sharing social space startups tags tech text time todo tool tools toread totry usability web2.0 webapps webdesign webdev work workflow Lists GTD
december 2005 by mattb
37signals admin api app Apple applications apps basecamp blog Blogging blogs business career community company cool design family free freeware Hosting howto idea inspiration interactive interesting iphone library life lifehacks list mobile networking office Online organization personal productive project random ruby rubyonrails share sharing social space startups tags tech text time todo tool tools toread totry usability web2.0 webapps webdesign webdev work workflow Lists GTD
december 2005 by mattb
Simple software to help you get organized: 37signals
37signals agency ajax applications apps backpack basecamp blog business calendar career chat collaboration company cool design development documents entrepreneur entrepreneurship free geek homepage Hosting inspiration interactive interface internet intranet layout lifehacks office Online openid organization productive programming project projects rails resource ruby rubyonrails service share socialnetworks software startups storage sxsw tech technology timetracking tips tool tools tutorials usability Web web2.0 webapps webdesign webdev website widgets work workflow
december 2005 by mattb
37signals agency ajax applications apps backpack basecamp blog business calendar career chat collaboration company cool design development documents entrepreneur entrepreneurship free geek homepage Hosting inspiration interactive interface internet intranet layout lifehacks office Online openid organization productive programming project projects rails resource ruby rubyonrails service share socialnetworks software startups storage sxsw tech technology timetracking tips tool tools tutorials usability Web web2.0 webapps webdesign webdev website widgets work workflow
december 2005 by mattb
Collaborative writing software online with Writeboard. Write, share, revise, compare.
collaboration 37signals ajax applications apps article blog Blogging bookmarks browser business calendar communication community company cool creativity design desktop development documents editing editor firefox free freeware fun gadgets googledocs gtd interactive lifehacks lists management mobile music networking office organization productive programming project reference research ruby rubyonrails service share sharing social software space technology text todo tools toread usability utilities Web web2.0 webdesign wiki writing Online
december 2005 by mattb
collaboration 37signals ajax applications apps article blog Blogging bookmarks browser business calendar communication community company cool creativity design desktop development documents editing editor firefox free freeware fun gadgets googledocs gtd interactive lifehacks lists management mobile music networking office organization productive programming project reference research ruby rubyonrails service share sharing social software space technology text todo tools toread usability utilities Web web2.0 webdesign wiki writing Online
december 2005 by mattb
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