Customer Journey Mapping Resources On The Web « Experiencing Information
march 2011 by kcarruthers
RT @grahamhill: @MarkTamis Long list of (25) Customer Journey Mapping Resources On The Web http://bit.ly/a95M9d #scrmsummit
scrmsummit
march 2011 by kcarruthers
Video: Victor Meldrew vs National Rail Enquiries - Telegraph
march 2011 by kcarruthers
@glfceo @mkrigsman @grahamhill amusing UK customer service eg http://bit.ly/fN3xeE #SCRMSummit
scrmsummit
march 2011 by kcarruthers