My other favorite James blasts ROI assumptions about intranet usability improvements. The primary theme is that in most orgs the intranet just isn't important enough to measure in this way. When intranets become a key part of the business (not just for news and policy look-up), then they can be measured alongside end-to-end improvements in biz processes.

Within the last five years, the size of the average web page has more than tripled, and the number of external objects has nearly doubled. While broadband users have experienced somewhat faster response times, dial-up users have been left behind.