organizational change is where it's at.

brandon's talk at CanUX

This presentation lays out an experience-centric approach to fostering and creating loyalty by systematically impressing your customers again and again

When I geek out, it’s to experience design practice, events programming, supporting the team. I don’t geek out to Running A Business. We’re looking for someone who geeks out to Running A Business, and who appreciates the impact that design can brin

His colleague, Dan Saffer, coined the term "topless" as in laptop-less. Mobile and smart phones must be stowed on a counter or in a box during meetings. "All of our meetings got a lot more productive," Wilkens said.

So the ’social object’ in Jyri’s thinking is the centre of gravity of some social transaction. And it’s also the trigger… and the transmitter of sociality. The canonical case being a photo in Flickr.

There's a growing literature detailing how businesspeople can build and sell better products if they think like a designer

AdaptivePath's book about experience strategy.

editorial control vs. trust

“We’re doing cool stuff. We need help. Call us.”

interesting comment about interactions and the relevance of the ACM

You mention the “current status of the material object [and] forms of embodied interaction” and I’ve often thought about this ‘return’ to the body and the physical after the (failed?) promises of cyberspace disembodiment. In other words, I see a

Rogers lists five perceived attributes that inform people’s decisions about adopting new technologies: