Recent talk in New Orleans for the Adobe Solutions Partners event that covers engagement, social media, marketing and customer service by Scott Stratten, President of www.UnMarketing.com

Das Echo scheint sich langsam durch das Internet auszubreiten, treffender als die Kollegen vom SMO-Handbuch hätte ich die Geschichte nicht betiteln können: TelDaFax versucht sich an Social Media

A quick romp through some of the categories and companies that the Godfather of technology blogging sees as being particularly hot, disruptive, interesting, useful and trend setting today.

I'm 16 and, unusually, I use Twitter quite a bit. I say unusually because perhaps you've heard that teens don't tweet. This first came to light last year when a 15-year-old Morgan Stanley intern wrote a report [PDF] where he explained that teens "realize they are not going to update it," and that "no one is viewing their profile, so their 'tweets' are pointless."

Facebook’s communication channels are central to social game distribution, retention, and engagement, but there’s rarely an opportunity to see what happens to a game when all of its communication channel access is cut off.

It has now been about a week since Facebook suspended all viral communication channels for most LOLapps games. Although changes will take a while to cycle into a monthly active user graph, an AppData graph of LOLapps’s Critter Island game’s daily active users shows why a communication channel suspension is almost as bad as an outright removal of an app

By now, we're used to letting Facebook and Twitter capture our social lives on the web -- building a "social layer" on top of the real world. At TEDxBoston, Seth Priebatsch looks at the next layer in progress: the "game layer," a pervasive net of behavior-steering game dynamics that will reshape education and commerce.

Community management isn’t what it used to be.
Once upon a time, managing a community meant hanging out in an online location – be it a forum or a chat room – and moderating chat. Approving comments. Handling some support issues. Dealing with trolls, helping people with questions. That kind of thing.
But community management, at least the way we approach it, isn’t just online issues management and discussion moderation anymore. It’s a far more fundamental business role, one that ties together responsibilities from a number of different places, both online and off.

We're sort of a weird group in community and social media management. Our newly-minted "profession" is still being defined. Most people have no clue what we do for a living. We have few if any professional guilds (I did find the excellent Community Roundtable). The language and jargon defining our activity is still in flux. It's not like the US Department of Labor even recognizes the term "community manager" - unless referring to the guy who manages an apartment building (which is what most people think I do when I reveal my job title). We're definitely a breed apart.

Over the past 2 years, the relatively close knit blog universe has exploded in a massive confluence of social expression and corporate reaction. A cottage industry of owner-operators, trawling social media on behalf of themselves and others, has cropped up in lofts, dorms, agencies and iPhones.

These are the new social media Community Managers and corporate is clearly looking. This post offers a granular look at crucial skills, essential duties and a job description for the CM role.

Your brand is not my friend

In the realm of marketing, Gatorade is probably best known for splashy commercials featuring some of the world’s most famous athletes. However, a new effort behind the scenes of the PepsiCo-owned sports drink maker is putting social media quite literally at the center of the way Gatorade approaches marketing.