Linking External Social Presence To Core Business Processes : Enterprise Irregulars
19 days ago by boetter
Linking External Social Presence To Core Business Processes #SCRM #socbiz #bpm By @skemsley HT @brett2point0
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19 days ago by boetter
Why Your Company Needs a Social CRM and Not Just a Community Manager | Social Media Today
november 2011 by boetter
Why Your Company Needs Social CRM and Not Just a Community Manager #socbiz #scrm < I tend to agree. HT @ilovegarick
socbiz
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november 2011 by boetter
9 Ways Top Brands Use Social Media for Better Customer Service
october 2011 by boetter
Lots of #scrm case studies: RT @Jas 9 Ways Top Brands Use Social Media for Better Customer Service #scrmnyc
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october 2011 by boetter
Conferences - Events, Training Seminars for Business Leaders - IQPC Worldwide
october 2011 by boetter
Net Promoter Score losing luster among the #callcenter crowd? This survey seems to say so. #cctr #cx #custserv -
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october 2011 by boetter
Buyer's Guide: Social networking adds another layer to CRM practices - 9/23/2011 - Computer Weekly
september 2011 by boetter
Social networking adds another layer to CRM practices: One of the better articles on #scrm I've seen. #socbiz
socbiz
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september 2011 by boetter
The End Of The Social Network Era, The Rise Of The Social Circle Era
june 2011 by boetter
RT @glfceo: From Social Networks to Social Circles - interesting POV #socbiz #scrm < Strong analogy and points.
socbiz
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june 2011 by boetter
The Social Business Continuum | Flickr - Photo Sharing!
may 2011 by boetter
Infographic - The Social Business Continuum: World + Customers + Partners + Workers #socbiz #scrm #smm
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may 2011 by boetter
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