NPS is 2.7 times more sensitive than Customer Satisfaction | Genroe1to1
october 2011 by boetter
Good news for companies wanting to reduce #customerchurn: #li
customerchurn
li
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october 2011 by boetter
Untitled (http://www.headshift.com/au/files/2011/05/patternsanddrivers.png)
june 2011 by boetter
Designing Social Workplaces - #li
li
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june 2011 by boetter
Designing Social Workplaces -... - Gino Tocchetti - FriendFeed
june 2011 by boetter
Designing Social Workplaces - #li
li
from twitter_favs
june 2011 by boetter