Forrester Research Communities: Compensation tied to CSAT metrics
november 2011 by boetter
Should compensation be tied to CSAT metrics, such as Net Promoter Score? Join the discussion #cx #cem #custserv
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november 2011 by boetter
Conferences - Events, Training Seminars for Business Leaders - IQPC Worldwide
october 2011 by boetter
Net Promoter Score losing luster among the #callcenter crowd? This survey seems to say so. #cctr #cx #custserv -
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october 2011 by boetter