Pinboard: bookmarks for boetter tagged 'customerservice'

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What a Hundred Million Calls to 311 Reveal About New York | Magazine | Wired.com
opendata stats 311 newyorktimes usa customerservice from delicious
november 2010 by boetter

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Is Facebook the future of call-centers ? The Air France KLM Switzerland case | Bertrand Duperrin's Notepad

Interesting case, good find. RT @wimrampen: Is Facebook the future of call-centers? Air France @KLM Switzerland case

facebook customerservice crm from twitter_favs
november 2010 by boetter

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(R)evolution: Frank Eliason on the Social Business and Customer Service
socialmedia customerservice from delicious
november 2010 by boetter

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Paul Pedrazzi — Zappos Delivers!
zappos customerservice from delicious
october 2010 by boetter

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Fastest Way to Lose CustomersSocial Studies Blog | Social Studies Blog
customerservice research stats from delicious
october 2010 by boetter

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