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boetter + cem   2

Forrester Research Communities: Compensation tied to CSAT metrics
Should compensation be tied to CSAT metrics, such as Net Promoter Score? Join the discussion
custserv  cx  cem  from twitter_favs
november 2011 by boetter
The Rise of Social Customer Experience Management: Three Lessons Learned for Success | CustomerThink
RT : The Rise of Social CEM: 3 Lessons Learned for Success >> meets !
cem  socbiz  from twitter_favs
august 2011 by boetter

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