boetter + smm   5

Behind the Metrics - NPS | MarketTools, Inc.
Your Net Promoter Score (NPS), and what it has to do with customer satisfaction, courtesy of
smb  smm  from twitter
october 2011 by boetter
The Social Business Continuum | Flickr - Photo Sharing!
Infographic - The Social Business Continuum: World + Customers + Partners + Workers
smm  socbiz  scrm  from twitter_favs
may 2011 by boetter

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