"And a week or so later, when you try to remember what you said at this party, that really terrific thing, you rack your brain, but can’t quite come up with it. That’s Twitter.

The blog, on the other hand, is slow, reliably reference-able, and findable. It’s like a speech, prepared in advance, with the text distributed. Some will hear the speech on the day it’s delivered, but others will be able to reference its text across the years."

"It’s different if someone asks for my help. That I’m happy to give. But I’m done with evangelism for any of my enthusiasms...

I’m far too busy just taking care of my own business."

Randy Murray writes about why he uses a pen and paper for his meeting notes.

"If you are a service organization or have to deal with customers, there’s something here for you to learn: a customer with a problem is an opportunity. Empathize with them. Take responsibility. Do your best to resolve the issue. If you do that, you’ll tie the customer closer to you than others who never have a problem."