List of references to higher ed web policies, guides, service pages and accessibility statements.

A mobile app that provides phone tree navigation search service for reaching a customer service rep.

Search site for navigating phone trees and getting to a customer service rep.

Web site copy (HTML) hosted and managed translation service.

Data shows that about one third of US homes lack broadband Internet access.

Scott Loganbill on a new analytics service from Betaworks that provides real-time site activity data along with the usual stuff. Costs US$15 a month.

Outlines some themes of cloud computing, challenges to openness, and some principles for meeting them.

Bruce Schneier on Loopt's and Google's approach to privacy regarding some location-based web services.

It's a good question since it keeps coming up: should you run your e-mail services in-house or adopt free or cheap third-party hosted solutions. Many people commenting in this thread seem to see the former as more work than it's worth, and have liked the experience of moving to the latter.